International Orders, Returns, Exchanges & Customs Duties

At Pocket Watch & Petticoats, we are delighted to send our beautiful collections to customers around the world. To ensure complete transparency, please carefully read the following terms before placing an international order.

International Returns & Exchanges

All customers ordering from outside the United Kingdom are responsible for the cost of returning unwanted items to us, including returns for:

* A refund due to a change of mind.
* An exchange for a different size.
* An exchange for a different colour or style.
* An exchange for an entirely different product.

All international return postage costs are the responsibility of the customer.

Where an exchange is requested, the customer is responsible for both the cost of returning the original item to our UK premises and the applicable shipping charges for dispatching the replacement item overseas.

We do not provide prepaid international return labels for change-of-mind returns or exchanges.

We strongly recommend using a tracked and insured postal service. Customers should retain proof of postage until their return has been received and processed.

All returned items must comply with our standard returns policy and applicable consumer law.

Customs Duties, Import Taxes & Additional Charges

Orders shipped outside the United Kingdom may be subject to customs duties, import taxes, clearance fees and other charges imposed by the destination country.

Unless these charges have expressly been included and collected at checkout, all applicable import duties, taxes and customs clearance fees are the responsibility of the customer.

These charges are determined by the destination country’s customs authorities and are outside the control of Pocket Watch & Petticoats.

We strongly recommend that customers familiarise themselves with their country’s import regulations and potential charges before placing an order.

Refused Deliveries & Unpaid Customs Charges

If an international customer refuses delivery, fails to collect their parcel or declines to pay the applicable customs duties or import taxes, resulting in the parcel being returned to Pocket Watch & Petticoats, the following conditions will apply, subject to applicable consumer protection laws:

* Original shipping charges are non-refundable where legally permitted.
* Once the parcel has been safely returned to us, a refund of the item value will be processed, subject to any deductions legally permitted.
* Any additional return shipping charges, courier fees or customs handling costs incurred as a direct result of the refused delivery may be deducted from the refund where legally permitted.
* Where a parcel is abandoned, destroyed or not returned to us, we will investigate the circumstances with the shipping provider and assess any refund entitlement in accordance with applicable law.

Please be aware that refusing a delivery does not automatically constitute a valid cancellation of an order. Customers wishing to cancel an order must notify us directly in accordance with our cancellation policy.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrectly supplied, please contact our customer service team before arranging a return.

hellolovely@pocketwatchandpetticoats.com

Where Pocket Watch & Petticoats is legally responsible for the return shipping costs, we will arrange or reimburse reasonable return postage in accordance with your statutory consumer rights.

Your Consumer Rights

Nothing in this policy affects or limits your statutory consumer rights, including any applicable rights to cancel an order, receive a refund of standard delivery charges or obtain a remedy for faulty or incorrectly supplied goods.

Thank you for shopping with Pocket Watch & Petticoats and supporting our independent British brand. We truly appreciate every order, wherever in the world you may be!